Explore Our FAQs and Policies
What types of items can you embroider?
We can embroider on a variety of items, including clothing (shirts, jackets, and hats), accessories (bags, scarves), and home goods (like towels, blankets, and pillowcases). If you’re unsure whether your item is suitable, feel free to reach out!
What file format do you need for custom logos or designs?
We prefer high-resolution files but We can accept .JPG, .PNG, and .PDF files, or even just a picture though additional setup fees may apply if further editing is needed.
Can you match specific colors in my design?
We offer a wide range of thread colors and can match most Pantone colors or provide the closest equivalent. Let us know if you have specific color requirements, and we’ll work with you to achieve the best match.
Is there a minimum order quantity?
We do not have a minimum order quantity.
What is the turnaround time for embroidery orders?
Turnaround time varies depending on the size of your order and design complexity. Generally, it takes around 2-5 business days from the time your design is finalized, but we’ll provide an estimated completion date when you place your order. Rush services are available for an additional fee.
Do you offer embroidery on personal items?
Yes, we can embroider on personal items as long as they’re suitable for our machines. Note that we can’t guarantee against any potential damage to non-standard materials, but we’ll handle your items with care.
What are your pricing options?
Pricing depends on the size, and the complexity of the design, Contact us with details about your project, and we’ll provide a custom quote.
Do you offer design services if I don’t have a logo or artwork?
Yes, our design team can help create a custom design for you, whether you need a new logo or text embroidery. Design services may incur an additional fee based on complexity.
How can I place an order?
You can place an order by reaching out to us through our website, email, or by phone. We’ll walk you through the process and help you with everything from design to delivery.
Can I see a sample of my design before you start?
For custom orders, we provide a digital proof for your approval before we begin embroidery. For larger orders, we may offer a sample stitch-out to ensure everything meets your expectations.
Do you offer refunds or exchanges on custom embroidery?
Since custom embroidery is tailored to your specifications, we cannot offer refunds or exchanges on completed orders. However, if there’s an error on our part, we’ll work to correct it promptly.
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. For larger orders, we may request a deposit before starting production.
Can you ship my order?
Yes, we offer shipping across the world. Shipping fees are calculated based on your location and order size, and tracking is provided once your order ships.
How should I care for embroidered items?
We recommend washing embroidered items in cold water and avoiding bleach or harsh detergents. To maintain the embroidery’s appearance, consider air drying or using a low heat setting in the dryer.
Do you offer wholesale or bulk discounts?
Yes, we offer discounts for bulk orders. Contact us with your order details, and we’ll provide a quote based on your quantity.